Frequently Asked Questions

We already have a DMS and a viewer why do we need Viewport?

Viewport is a technical publication platform that integrates asset information from multiple sources such as a network drives, maintenance management and ECM / DMS systems including Microsoft SharePoint, EMC – Documentum, IBM – FileNet etc.

Viewport can automatically locate tags, dates and other entities in electronic and scanned documents and drawings using artificial intelligence techniques and create and update reference links between them.

All this can be achieved without the need to replace any existing asset information system or embark on an expensive or risky data migration project.

What kind of systems can Viewport connect to?

Viewport connects to multiple systems either through off the shelf adapters or export APIs from the target system including:

  • File Systems held on network drives
  • Document Management / Enterprise Content Management Systems including; Microsoft SharePoint, EMC Documentum, IBM FileNet, OpnText and many others
  • ERP Systems including SAP
  • Maintenance Management Systems including Maximo
  • eMail Systems
  • HTTP for reading files
  • Excel/CSV/XML

How many facilities/documents/tags/users can Viewport support?

Because of Viewport’s flexible architecture it can scale out to hundreds of thousands of documents and tag numbers and hundreds of users per instance. If necessary Viewport can be deployed across multiple servers for load balancing.

Do we have to do a lot of preliminary work before we can implement Viewport?

No. In fact, some clients use Viewport as a tool to organize the documents and data. Implementing Viewport should hardly be noticed by the client organization so that all departments can keep working the way they do now. Viewport can pick up documents and data from the current source and combine the information to e.g. quickly create and maintain a “to do” list for data cleansing.

How long does Viewport take to implement?

A Viewport implementation can take anywhere between a couple of days and a couple of months.

It depends on several factors:

  • The availability of key personnel
  • The availability of documents and data, (and where they are stored)
  • The amount and type of documents and data
  • The quality of the source data, and intended quality of the data in Viewport

Does it take much effort to keep Viewport up and running after implementation?

No. The Viewport is designed to be robust and self-recovering in case of shutdowns / crashes, and Viewport Adapters are (if possible) set up to automatically detect changes in sources and configuration automatically, without any human intervention.

How much time is needed for Viewport end user training?

Not much at all. Due to what we call “walk-up usability” users can be using Viewport within 20 minutes.