Frequently Asked Questions

Do we need Viewport if we already have a document management system?

For Viewport, a document management system (DMS) is just one of the data sources. Typically, a lot of information that is important for operations resides outside a DMS, for example: on network shares, in maintenance management systems, data historians, etc.

Viewport can automatically locate tags, dates and other entities in electronic and scanned documents and drawings using OCR and artificial intelligence techniques and create and update reference links between them fully automatically. This functionality is typically not in a DMS, or requires manual labor.

Also, not all DMS solutions have a versatile HTML5 viewer, meaning it is difficult to access formats such as CAD files and Office formats on mobile devices.

What kind of systems can Viewport connect to?

Viewport connects to multiple systems either through off the shelf connectors or standard export APIs from source systems, including:

  • File systems (either local or network drives)
  • Document Management / Enterprise Content Management Systems including; Microsoft SharePoint, EMC Documentum, IBM FileNet, OpnText and many others
  • ERP Systems including SAP
  • Maintenance Management Systems including Maximo
  • E-mail systems
  • HTTP servers
  • Excel/CSV/XML data dumps

How many facilities/documents/tags/users can Viewport support?

Because of Viewport’s flexible architecture it can scale out to hundreds of thousands of documents and tag numbers and hundreds of users per instance. If necessary Viewport can be deployed across multiple servers for load balancing.

Do we have to do a lot of clean up work before we can implement Viewport?

No. In fact, some clients use Viewport as a tool to organize the documents and data in the source system once Viewport is up and running.

Implementing Viewport is hardly noticed by the organization, as all departments can keep working the way they do now using existing systems and workflows. Viewport simply picks up documents and data according to filter criteria (e.g. “only approved data”) from the existing source and combine the information to quickly create overviews that can help in organizating the data.

How long does it take to implement Viewport?

A Viewport implementation can take anywhere between a couple of days and a couple of months.

It depends on several factors:

  • The possibility to connect to the source systems containing the relevant documents and data. For network shares, SharePoint, etc. off the shelf connectors are available.
  • The availability of key personnel to explain which documents and data must be published through Viewport, and how everything can be linked up.
  • The amount and type of documents and data, as processing the data takes time.
  • The amount of clean-up activities determined after initial imports and prior to go-live.

How much effort does it take to keep Viewport up and running after implementation?

Viewport is designed to be robust and self-recovering in case of shutdowns or crashes. Since the Viewport connectors are all rule-based and set up to automatically detect changes in source data, no human intervention is required. Adding additional content in Viewport is something people from your organization can do themselves.

How much time is needed for Viewport end user training?

Due to what we call “walk-up usability” users can be using Viewport within 20 minutes!